Refund policy

Effective Date: 01/04/2025

SHIPPING POLICY

At Pearl Fashions, we strive to ensure your order reaches you as quickly and safely as possible.

  • Orders are dispatched from our warehouse within 5–7 business days.
  • Once an order has been placed, the shipping address cannot be changed.
  • We ship across India.
  • For order tracking or any assistance regarding your order, please contact our customer support during business hours.

Note: Delivery timelines may be affected due to unforeseen circumstances such as weather conditions, strikes, natural disasters, public holidays, or other factors beyond our control.

CANCELLATION POLICY

Once an order has been placed, it cannot be cancelled.

EXCHANGE POLICY

At Pearl Fashions, we maintain strict quality standards. Therefore, exchanges are accepted only in cases where the product received is damaged or defective.

Exchange Eligibility

  • Exchange requests must be raised within 48 hours of receiving the order.
  • A clear unboxing video showing the package being opened from start to finish is mandatory for all damaged or defective product claims.
  • Photographs of the damaged or defective product may also be requested for verification.
  • Products without a valid unboxing video will not be eligible for exchange.
  • The product must be unused, unwashed, with all original tags, labels, and packaging intact.
  • Pearl Fashions reserves the right to inspect and verify the claim before approving an exchange.

Non-Exchangeable Products

Exchanges will not be accepted for:

  • Products that are not damaged or defective.
  • Products showing signs of use, washing, alteration, or damage caused after delivery.
  • Products without the required unboxing video proof.
  • Sale, discounted, promotional, or clearance items (unless received damaged).
  • Customized or made-to-order products.

RETURN POLICY

We do not accept returns for any orders.

Please ensure you review the product details, size, and specifications carefully before placing your order.

REFUND POLICY

Pearl Fashions does not provide cash refunds or refunds to the original payment method.

If an exchange is not possible for an approved damaged or defective product, the customer will receive store credit equivalent to the approved value of the product.

  • Store credit will be issued in the form of a Gift Card.
  • The Gift Card will be valid for 6 months from the date of issue.
  • Store credit cannot be exchanged for cash or transferred to a bank account.

IMPORTANT NOTE

  • A complete unboxing video is mandatory for reporting any damaged, defective, or missing product.
  • Claims made without valid video proof will not be entertained.
  • Pearl Fashions reserves the final right to approve or reject any exchange or store credit request after verification.